Return Policy
At Cake Company,
We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer the following refund policy:
RETURNS
We accept returns on all unworn, undamaged items within 30 days of the delivery date.
To initiate a return, please contact our customer service team at cakecompany.store@gmail.com.
Please note that we do not cover the cost of return shipping, and are not responsible for any lost or damaged packages during the return shipment process.
REFUNDS
Once your return has been received and inspected, we will issue a refund to the original form of payment within 30 days. Please note that shipping fees are non-refundable.
If you received a defective or damaged item, please contact our customer service team within 30 days of the delivery date to request a replacement or refund.
EXCHANGES
We do not currently offer direct exchanges. If you would like to exchange an item, please follow the returns process above and place a new order for the desired item.
CONTACT US
If you have any questions or concerns about our refund policy, please contact us at cakecompany.store@gmail.com. We are always happy to help!
Shipping Policy
Thank you for shopping with Cake Company!
We take pride in providing you with the best possible shopping experience, and part of that is ensuring your order arrives on time and in perfect condition.
PROCESSING TIME
Once your order is placed, we will process it within 10-15 business days. This allows us to verify payment information and prepare your order for shipment.
SHIPPING OPTIONS
We offer free international and domestic shipping.
Please note that shipping times are estimates only and are not guaranteed. Actual delivery times may vary depending on factors beyond our control, such as weather, carrier delays, or incorrect shipping information.
INTERNATIONAL SHIPPING
We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and other fees, which are the responsibility of the customer.
ORDER TRACKING
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using this number on the carrier's website.
MISSING OR DAMAGED ITEMS
If your order is missing or arrives with damaged items, please contact us within 30 days of receiving your order. We will work with you to resolve the issue as quickly as possible.
Please note that we are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
CONTACT US
If you have any questions or concerns about our shipping policy, please contact us at cakecompany.store@gmail.com. We are always happy to help!