Returns & Order Issues

These terms apply to future purchases. Existing orders retain the terms presented when they were placed, together with applicable consumer rights.

Choose your piece. Check your size. Know the terms before checkout.

Limited drops, preorders and final-sale items

Limited-drop and preorder purchases, including Summers Over Drop 3, are final sale for changes of mind, sizing choices and colour preferences. We do not offer discretionary returns or exchanges on those pieces. Final-sale status will be stated on the product page before purchase.

Standard-stock returns

For standard-stock items that are not part of a limited drop, preorder or clearly marked final-sale offer, contact us within 30 days of delivery to request a return. Eligible items must be unworn, unwashed and undamaged, with their original tags attached. Contact info@cakecompany.store with your order number before sending anything back. We’ll provide the return instructions and address.

You cover ordinary change-of-mind return postage. Use a tracked service and keep proof of postage. Original shipping charges are not refunded for change-of-mind returns unless required by law. Direct exchanges are not offered; an approved return and a new order are separate transactions.

Faults, wrong items and missing items

Final sale does not mean you’re on your own if we get something wrong. Email info@cakecompany.store promptly, ideally within 7 days of delivery, with your order number and details. Include photos of the item and packaging where useful. We’ll assess the issue and arrange an appropriate remedy, which may be a repair, replacement or refund. We cover required return postage for an approved fault or our fulfillment error. Store credit will not replace a legally required refund without your agreement.

Refunds

Approved refunds are returned to the original payment method. We’ll confirm when the refund is issued; your payment provider controls when it appears in your account. Eligible standard-stock returns are inspected before approval. We aim to issue approved refunds within 30 days after receiving the return, or sooner where required by law.

Cancellations and changes

Limited drops and preorders cannot be cancelled for a change of mind once placed, except where required by law. For other orders, contact us immediately and we’ll check whether cancellation or changes are still possible before dispatch. We cannot guarantee a request once fulfillment has begun. If we cannot supply an item, or a shipping delay gives you a legal cancellation right, the relevant refund rights apply.

Delivery issues

For lost, delayed or delivered-but-missing parcels, email us so we can investigate. See our Shipping policy.

Nothing in this policy limits your rights under applicable consumer law. Where the law requires a cancellation, return, repair, replacement or refund, those rights apply even to final-sale items.

Last updated: September 30, 2026.
Creating A Krazy Environment Inc., operating as Cake Company.