Shipping policy

These terms apply to future purchases. Existing orders retain the terms presented when they were placed, together with applicable consumer rights.

Your next environment starts here. Here’s how your order gets to you.

drop 3 — made to order

the forest camo hoodie, carpenter pant — brown fade, brown & orange athletics hat and hoodie + hat bundle are made to order. ships in 2–3 weeks from order placement. this is the dispatch window; carrier transit time is additional.

Ready-to-ship pieces

For pieces explicitly marked ready to ship, allow 3–5 business days for order processing before dispatch, unless the product page states a different timeframe. Processing time is separate from carrier transit time. Business days exclude weekends and public holidays.

Preorders and made-to-order pieces

Preorder or made-to-order items are identified on the product page. Follow the production and dispatch timeline shown for that item at checkout. The ready-to-ship processing window does not apply to these pieces. If a timeline starts when a drop closes, the product page will say so.

Delivery and shipping charges

Shipping options, charges and available destinations are shown at checkout before payment. Eligible standard shipments to Canada and the United States are free. Other services or destinations may carry a charge. Delivery estimates depend on the carrier, service and destination and are not guaranteed arrival dates. We do not promise free worldwide shipping.

Tracking

When your order ships, we’ll email your tracking information. A shipping label alone does not mean the carrier has collected your parcel. Follow the carrier’s tracking page for the latest movement.

Address changes and cancellations

Check your full address, apartment number and email before placing an order. If something needs changing, email info@cakecompany.store immediately with your order number. We’ll check whether a change is still possible; requests cannot be guaranteed once processing, production or dispatch has begun. See our Returns & Order Issues policy for cancellation terms.

International orders

We ship only to destinations available at checkout. Customs clearance can add time. Duties, import taxes and carrier handling fees may be payable by the recipient unless checkout explicitly says they are included. Check the checkout breakdown before paying.

Delays, missing parcels and returned shipments

If an order misses its stated dispatch timeline, we’ll contact you with an update and any options required by law, including cancellation and a refund where applicable. If tracking stalls, an order is marked delivered but cannot be found, or a parcel is returned to sender, email info@cakecompany.store. We’ll help investigate with the carrier and explain the next steps. Any redelivery charge will be explained before you agree to it.

Damaged, missing or incorrect items

Check your delivery and contact us promptly, ideally within 7 days, with your order number, a description and photos where relevant. Keep the packaging while we investigate. This requested reporting window does not remove legal rights.

Nothing in this policy limits your rights under applicable consumer law. Where the law requires a cancellation, return, repair, replacement or refund, those rights apply even to final-sale items.

Last updated: October 8, 2026.
Creating A Krazy Environment Inc., operating as Cake Company.