FAQ
Your world. Your questions.
Is Summers Over Drop 3 available yet?
We’re preparing the collection. Join the list for the launch announcement. Joining the list does not reserve stock or place an order.
When does my order ship?
Dispatch timing varies by piece. Check the product page and checkout for the timeline confirmed for your order. Carrier transit time is separate from production and processing time.
How much is shipping?
Eligible standard shipments to Canada and the United States are free. Available destinations and any other charges appear at checkout before payment.
Where is my tracking?
We email tracking when your order ships. Check your spam folder and use the same email as checkout when contacting us.
Can I return or exchange a piece?
Limited drops, including Summers Over Drop 3, and preorders are final sale for changes of mind. Eligible standard-stock pieces have a 30-day return-request window. Faulty and incorrect items remain covered. Read our Returns & Order Issues policy.
Can I change my order or address?
Email info@cakecompany.store immediately with your order number. We’ll check what is possible; changes cannot be guaranteed once production or fulfillment begins. Legal cancellation rights still apply.
Something arrived wrong or damaged.
Contact us promptly, ideally within 7 days, with your order number, a description and photos where relevant. Keep the packaging while we investigate. This requested reporting window does not remove your legal rights.
How do I choose a size?
Use the measurements and fit information for the specific piece. Fits vary across products. If you need help before buying, send us the product name and your question. We won’t guess your size.
How do I wash my piece?
Follow its sewn-in care label first. Our Care Instructions page has general guidance.
How do I hear about the next drop?
Join our email list for drop announcements. SMS updates, where offered, require a separate opt-in. Marketing enrollment is optional; you can unsubscribe at any time.
How do I contact Cake?
Email info@cakecompany.store. We aim to respond within 1–3 business days.